Below is the contractual document that will govern the purchase of products through the website https://www.byssinum.com/ owned by BYSSINUM SL.
Acceptance of this document implies that the user:
- You’ve read, you understand and you’re agree with this text.
- That he is a person with sufficient capacity to buy.
- That it assumes all the obligations set forth herein.
These conditions will have an indefinite period of validity and will be applicable to all purchases made through the website. The provider reserves the right to unilaterally modify these terms and conditions, without this affecting the goods or promotions that were acquired prior to the modification.
IDENTITY OF THE PARTIES
On the one hand, the provider of the goods or services contracted by the user is BYSSINUM, S.L. with registered office at C/ Angustias, 99, 18640, Padul (Spain), with CIF B09653791, and with customer service telephone number, and email address info@byssinum.com and another, the user, who provides the data for which it has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider.
The user of the website that provides the data for which they have full responsibility for use and custody, being responsible for the veracity of said personal data provided to the provider.
Object of the Contract
The purpose of this contract is to regulate the purchase relationship between the provider and the user at the time the latter accepts the corresponding box during the online purchase process.
The contractual purchase relationship entails the delivery, in exchange for a specific price and publicly displayed through the website, a specific product.
GENERAL INFORMATION
The conditions described on this page are only for orders placed from the web https://www.byssinum.com/
These products in stock give access to the purchase of swimsuits, tops, bottoms and cover-ups aimed at people from anywhere in the world who wish to buy a Byssinum garment.
The currency used will only be the euro. The purchase procedure can only be carried out in English. In the event that it could be carried out in another language, it will be indicated before starting the contracting procedure.
Stock confirmation will be subject to final confirmation by the provider, which will initially reflect it next to each product.
Any problem with the use of any of the products should be reported directly to Byssinum by email to info@byssinum.com.
PAYMENT METHODS
Once the order is confirmed it is possible to make the payment by credit or debit card. You can comfortably pay with your credit/debit card through our Redsys payment gateway. In this type of payment, you access a controlled environment in which you will directly provide said entity with your card details, which will connect you with your bank/caja to authorize the operation. In this way, the payment will be made directly, legitimately and safely, maintaining the privacy of the card information at all times.
SECURITY
Byssinum has the highest security measures commercially available in the sector. In addition, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted to ensure that it is only intelligible to the Client’s computer and that of the Website. In this way, using the SSL protocol guarantees:
- That the Client is communicating his data to the server center of Byssinum and not to any other that tries to impersonate it.
- That between the Client and the server center of Byssinum the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties.
SHIPPING
All orders are processed same day if received by 1pm. All later orders will ship the next business day. Please note that we do not process or ship orders on weekends or holidays. When placing your order, please confirm that all billing and payment information is accurate to avoid any delays in shipment. We do not take responsibility for lost/missing packages that show successful delivery to the order address.
Byssinum ships internationally with the assistance of DHL. All customs/taxes/duties/shipping costs are calculated at the checkout page. Your order may be exposed to VAT, import duties and/or taxes, which are imposed once your package arrives in your country. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions custom agents may delay delivery of some packages. If you refuse a shipment from Byssinum, you are still responsible for the original shipping charges and any import fees, duties and/or taxes that are incurred on the package. DHL will not return the package to us and as such we will not provide a refund of any kind.
RETURNS AND EXCHANGES
Returns
Our policy lasts 15 days. If 15 days have gone by since the reception of your purchase, unfortunately we can’t offer you a refund or exchange.
Returns and exchange shipment fees will be under the sender’s responsibility.
Email us at info@byssinum.com to start the returns process. To be eligible for a return, your item must be unused, with tags and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, please allow approximately 3-4 business days for your return to be processed and then approximately 5-10 business days for the refund to be posted to your credit card. Your refund will be credited to the same card used to make the original purchase. We’ll send you an email when our team has processed your refund so you know it’s on the way.
Shipping charges will never be refunded. No exceptions.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@byssinum.com.
OFFERS AND PROMOTIONS AND LIQUIDATIONS
The discounted products or promotions carried out on this website will be accompanied by the corresponding information, next to the subscription you will be able to view said information and the period of validity of the same and the characteristics and conditions of the settlement and promotion. Price reductions will be clearly displayed, indicating the discount or net price next to the regular price and not superimposing the reduced price in each of them.
APPLICABLE LAW AND JURISDICTION
This web page is subject to Spanish legislation and in case of litigation or controversy arising from the use of this web page, both parties submit to the jurisdiction of the courts of the city of Granada. This clause of express submission to the courts of the city of Granada will not be applicable in cases of litigation with web users who, according to current legislation or hold the status of consumers, in which case the provider and the user, agree to submit any controversy that may arise from the provision of the products or services subject to these Conditions, to the Courts and Tribunals where the user is located.
Likewise, the provider and the user may submit their conflicts to the arbitrations provided for in the legislation on arbitration and defense of consumers and users, and to the extrajudicial conflict resolution procedures established by means of codes of conduct or other instruments of self-regulation.
If you do not agree with the contracted products or services and are a client belonging to the European Union, except Spanish, you can go to the following link to file the appropriate claim: https://ec.europa.eu/consumers/odr/
